Official contact directory
MSB Phone Numbers
Every phone number Midwest Service Bureau calls or texts from is published on this page. If a number appears below, the communication was really from us — a licensed debt collection agency headquartered in Wichita, Kansas, operating since 1970.
Select any number for full details, FAQ, and verification information.
Toll-Free
7 linesToll-Free — SMS
7 linesWichita, KS
28 linesChicago, IL
12 linesTopeka, KS
3 linesTulsa, OK
4 linesSt. Louis Area
3 linesLexington, KY
2 linesFayetteville, NC
2 linesOrlando, FL
2 linesMiami, FL
2 linesJefferson City, MO
1 lineProtect Yourself
Suspect Fraud or Impersonation?
Scammers sometimes pose as collection agencies — or as the hospitals, utilities, and businesses we represent. If something feels wrong, verify before you pay anything.
1. Verify it's really MSB
Check the number against the directory above. Important: caller ID can be spoofed — even a matching number isn't absolute proof. When in doubt, hang up and call us back directly at (800) 362-0272 or verify your account at www.msb-bill.com. We will never pressure you to pay by gift card, wire transfer, or cryptocurrency.
2. Report it to us
If someone is impersonating MSB or one of our clients, we want to know immediately. Call (800) 362-0272 or email [email protected] with the phone number, date, and what was said. We investigate every report and can confirm whether any account or communication is genuine.
3. Report it to authorities
Debt collection scams should also be reported to the Federal Trade Commission and the Consumer Financial Protection Bureau. Your state attorney general's consumer protection office can also act on impersonation reports.
About Midwest Service Bureau
MSB is a BBB-accredited, ACA International member debt collection agency licensed in all 50 states. We collect on behalf of healthcare providers, municipalities, utilities, and commercial businesses. All communications are FDCPA and HIPAA compliant.
To verify a communication, pay a balance, or dispute a debt, visit www.msb-bill.com or call (800) 362-0272.