Contact Us
Ready to improve your debt recovery? Get in touch with our team for a free, no-obligation consultation.
- No recovery, no fee
- Licensed where required
- HIPAA compliant
Contact
Get in Touch
Whether you're looking to outsource your collections, need help with medical debt recovery, or want to learn more about our services — we're here to help. Tell us about your organization and the accounts you need help with. Our team will review your enquiry and contact you about the next step.
Office, Sales & Operations
Monday–Friday
8:00 AM – 5:00 PM Central Time
Our call centers operate Monday–Saturday, with calling hours adjusted to the applicable state rules and the consumer’s local time.
What to expect
What Happens After You Contact Us
Our structured consultation process ensures you get the answers and analysis you need to make an informed decision about your debt recovery strategy.
- [1]
Initial Consultation
Our team will review your enquiry and contact you about the next step. The conversation can cover your industry, account volumes, billing system setup, and the challenges you are facing with delinquent accounts. We will explain our collection process, compliance framework, and reporting. There is no obligation — this conversation is designed to help you determine whether MSB is the right fit for your organization.
- [2]
Written proposal
If the first conversation indicates a good mutual fit, we will talk through how a placement would work and set fees and reporting out in a written proposal. Recovery is uncertain. Please do not send patient names, account numbers, Social Security numbers, payment-card details, or documents through this form.
- [3]
Onboarding & First Placement
Clients with already combined, ready-to-import account data can be live in under 24 hours. Custom file layouts, scheduled SFTP feeds and database exports typically take 5–10 days to set up. The vast majority of clients are online within 4 days. We execute service agreements (including BAAs for healthcare clients), configure reporting, set up file delivery or a custom file layout, and provide portal training. The client portal shows account status and payment history for every placed account.
Questions
Frequently Asked Questions About Contacting MSB
Not covered here? Call (800) 362-0272 and speak with a specialist.
How quickly will I hear back after submitting a form?
Our team will review your enquiry and contact you about the next step. For urgent assistance, call the number shown on this page.
Is the initial consultation really free?
The conversation has no obligation. We will explain how a placement works and, if it is a fit, follow up with a written proposal. If MSB is not the right fit, we will say so.
What information should I have ready when I call?
It helps to have a general sense of your monthly account volume (number of accounts and total dollar amount), the average age of your delinquent accounts, and what billing or EHR system you use. You do not need exact figures. Do not include patient names, account numbers, Social Security numbers, payment-card details, or documents.
Can I schedule a call outside of business hours?
Our sales and operations teams are available Monday–Friday, 8:00 AM – 5:00 PM Central Time. We also offer early morning and late afternoon appointment slots by request, and our team can accommodate calls across all U.S. time zones. Simply mention your time zone preference when you submit your inquiry or call in.
I'm a debtor looking for information about my account. Who should I contact?
If you have received correspondence from Midwest Service Bureau regarding an outstanding balance, please visit our Verification & Support page for information about your rights, payment options, and how to contact us about your specific account. You can also call us directly at (800) 362-0272 during business hours. Our team will verify your identity and provide you with all available information about your account.
Wichita, Kansas
Office Hours & Location Details
Midwest Service Bureau is headquartered in Wichita, Kansas, and serves clients nationwide.
Office, sales, and operations — Central Time
Collection call centers: Our call centers operate Monday–Saturday, with calling hours adjusted to the applicable state rules and the consumer’s local time. This gives consumers another day to reach our collection team while keeping outreach within permitted calling windows.
Holiday closures follow the standard federal holiday schedule. For urgent assistance, call the number shown on this page.
Getting to Our Office
Our headquarters at 625 W Maple Street is located in central Wichita, just west of downtown. The office is easily accessible from I-135 and US-54/400. Free visitor parking is available on-site.
Mailing Address
Midwest Service Bureau, LLC
625 W Maple Street
Wichita, KS 67213
Phone Numbers
Toll-Free: (800) 362-0272